Privacy Policy

Who we are

Fimkin Online is operated by Fimkin, an independent document consultancy and corporate services provider headquartered in Abu Dhabi, UAE. We are not a government authority, embassy, consulate, or ministry.

Contact: info@fimkin.com | Mall, Nation Towers - Office Square - Al Bateen - W44, Abu Dhabi, United Arab Emirates | +971 58 568 5569

Scope

This policy applies to personal data processed through our website (fimkinonline.com), mobile apps distributed via Google Play or other app stores, customer accounts, WhatsApp/phone support, and offline service delivery related to those channels.

Information we collect

Depending on how you use our services, we may collect:

• Identity and contact data: name, email, phone number, nationality, date of birth, Emirates ID / passport details where required for applications
• Business data: company name, trade license details, activity type, shareholder/partner information
• Account data: login credentials, profile preferences, service requests, and communication history
• Documents you upload: identity documents, certificates, forms, and supporting files needed to process services
• Payment and billing data: transaction amounts, payment method references, wallet/top-up records, and invoices (card details are processed by payment providers; we do not store full card numbers)
• Device and usage data: IP address, browser/app version, device identifiers, approximate location derived from IP, crash/diagnostic logs, and pages or screens viewed
• Support communications: messages you send via contact forms, chat, email, or phone

How we use your information

We use personal data to:

• Create and manage your Fimkin Online account
• Provide business setup, licensing, PRO, visa, attestation, AML/compliance, and related services
• Process payments, refunds, installments, and invoices
• Communicate about requests, status updates, appointments, and support
• Improve website/app performance, security, and user experience
• Detect fraud, abuse, and unauthorized access
• Comply with UAE legal, regulatory, and government submission requirements
• Send service-related notices; marketing messages only where permitted and with an option to opt out

Legal bases and necessity

We process data where needed to perform a contract with you, comply with legal obligations (including government filings), pursue legitimate interests such as security and service improvement, or where you have given consent (for example optional marketing or certain device permissions).

How we share information

We do not sell your personal data. We may share information with:

• Government authorities and licensed partners as required to deliver requested services
• Payment processors and installment providers (such as card gateways and BNPL partners) to complete transactions
• Cloud hosting, storage, analytics, messaging, and IT service providers acting on our instructions
• Professional advisers (legal, accounting, auditors) under confidentiality
• Courts, regulators, or law enforcement when required by applicable law

Third parties receive only what is reasonably necessary for their role and are expected to protect the information appropriately.

Payments

Online payments may be handled by third-party providers. Those providers process payment credentials under their own privacy policies and security standards. Fimkin receives confirmation of payment status and limited billing metadata needed for accounting and service delivery.

Data retention

We keep personal data only as long as needed for the purposes described above, including fulfilling service requests, maintaining business records, resolving disputes, and meeting legal/regulatory retention requirements. When data is no longer required, we delete or anonymize it where reasonably practicable.

Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration, including access controls, encrypted transport (HTTPS), and restricted staff access. No method of transmission or storage is completely secure; please use strong passwords and keep your login details confidential.

Your rights

Subject to applicable UAE and other relevant laws, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion where we are not required to retain the data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Request a copy of data you provided in a portable format where applicable

To exercise these rights, email info@fimkin.com. We may need to verify your identity before responding. We aim to respond within a reasonable period.

Children’s privacy

Fimkin Online services are intended for adults and businesses. We do not knowingly collect personal data from children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

International transfers

Your information is primarily processed in the UAE. Some service providers may process data in other countries. Where transfers occur, we take steps intended to ensure an appropriate level of protection consistent with this policy and applicable law.

Cookies and similar technologies

Our website and apps may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure performance, and improve services. You can control cookies through your browser or device settings; disabling some cookies may affect functionality.

Mobile app (Google Play)

If you install our mobile application from Google Play or another store, the app may request permissions needed to provide features, such as:

• Internet access — to load content and sync your account
• Camera or file/media access — only when you choose to upload documents or images
• Notifications — to send service updates if you enable them
• Device identifiers and diagnostics — to maintain security and improve stability

You can deny or revoke optional permissions in your device settings. Denying permissions may limit related features but will not prevent browsing public content where available.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our services after an update means you acknowledge the revised policy. Material changes may also be communicated in-app, by email, or via a website notice.

Contact us

For privacy questions or requests, contact Fimkin at info@fimkin.com, or write to Mall, Nation Towers - Office Square - Al Bateen - W44, Abu Dhabi, United Arab Emirates. Phone: +971 58 568 5569 / +971 58 573 5569.