Legal

Refund Policy

We strive to provide the best services to our clients. However, we understand that certain circumstances may require refunds. Please read our refund policy carefully.

  1. Government rejection

    If an application is rejected by the government authorities, the fees paid directly to the respective government departments are non-refundable.

  2. Errors from our side

    In case of any mistake or error caused by us, we take full responsibility and will rectify and process the application at no additional cost to the customer.

  3. Payment gateway charges

    For payments made through Tabby or Tamara, the payment gateway charges will be deducted before processing any refund.

  4. Refund processing time

    Once a refund request is approved, the refund amount will be processed within 7 business days.

  5. Application & typing fee deduction

    For all refunds, an application and typing fee of 5% of the total amount will be deducted from the refundable amount.

Have questions about refunds?

Our team is happy to clarify any part of this policy or help with your specific case.

Contact us